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We got a new job details in Practo Technologies & they are Hiring Candidates for Central OPD Executive
Job Details
Company Name : Practo Technologies
Company Location : Bengaluru, Karnataka
Job Position : Central OPD Executive
Job Category : Jobs in Bengaluru
Job Description :
Job description for the OPD Executives
Informing Daily schedules with assigned Doctors at a clinic level, ensuring availability & attendance of the doctors.
Drive Quality standards of the Clinic OPD as defined in the KPIs ( Wait time, Consulting time, Prescription uploads, invoice generation & Prescription quality)
Ensure Clinic readiness for daily consultations at daily level by keeping track of certain clinic parameters
Maintain healthy relationship with partner clinic to establish high quality service delivery standards for patient experience
Solve for blockers & the Operational issues in the assigned clinics.
Clinic consumables & equipment shortage maintenance of all the assigned clinics
Track the cash management of the clinics and establish timely collections.
Call out for clinic inefficiency, breaking points, non-adherences of OPD process with the immediate reporting manager.
Follow the operational & medical OPD guidelines by letter & spirit.
Prepare timely reports on the required OPD Metrics.
Be punctual, disciplined at work and cordial with all the working team members.
Be a customer support champion, drive CSAT + GMB Reviews of the clinic.
Raise escalations on clinic, doctor, patient level breaches whenever observed.
Ensure timely doctor payout communications on the OPD fee.
Solve for customer related escalations if any from the central being the direct SPOC of the clinic.
Eligibility
Educational Qualification- Min Graduate (Any discipline)
Languages know- English (Must), Hindi (Must), Regional Language (Plus)
Tech savvy
Required Skill sets
Good communication skills.
Able to mange remotely & do multi-tasking.
Number oriented & focussed on deliverables.
Fast learner.
Google spreadsheets knowledge.
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