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We got a new job details in CommScope & they are Hiring Candidates for Customer Account Rep II
Job Details
Company Name : CommScope
Company Location : Bengaluru, Karnataka
Job Position : Customer Account Rep II
Job Category : Jobs in Bengaluru
Job Description :
Everyone communicates. It’s the essence of the human experience. How we communicate is evolving. Technology is reshaping the way we live, learn and thrive. The epicenter of this transformation is the network—our passion. Our experts are rethinking the purpose, role and usage of networks to help our customers increase bandwidth, expand capacity, enhance efficiency, speed deployment and simplify migration. From remote cell sites to massive sports arenas, from busy airports to state-of-the-art data centers—we provide the essential expertise and vital infrastructure your business needs to succeed. The world’s most advanced networks rely on CommScope connectivity
We are RUCKUS!
At Ruckus Networks, a CommScope company, we are constantly redefining connectivity to create a smarter, simpler, more connected world. We are a pioneer in the wireless infrastructure market, enabling carriers and enterprises to stay ahead of the exploding demand for high-bandwidth applications and services.
Our Ruckus Smart Wi-Fi, LTE, and Switching technology redefines what’s possible in wireless network performance with flexibility, reliability, and affordability.
Our canine mascot symbolizes our business built on deep relationships with our partners and a passionate dedication to our end-customers. Dogs are fiercely loyal and known to go to extremes for the benefit of the pack. We win when our customers win, and that drives everything we do.
Ruckus networks has been singularly focused on wireless performance, and we continue to own the industry in performance innovation. Ruckus delivers innovative solutions to the most critical issues facing todays wireless networks: how to create affordable reliability and how to lead exponential growth.
The Role:
Maintains direct contact with customers via telephone, chat, or Support portal
Build or Triage cases and route them to the appropriate team
Resolving all Accounts, Users, Licenses, entitlements, product registration, and web-based support access by adhering to Ruckus Policy and Procedures
Generate clear and concise documentation in the form of case notes
Educate customers regarding self-help / Article availability on the Support portal
Liaise between IT and Customer on complicated Licensing issues
Work with or redirect the customer to various appropriate departments to meet customer requirements
Duties & Responsibilities:
Answer incoming calls, Chats, and cases via the Support portal
Build / Triage cases and route it to the appropriate team
Resolving all Account, Contact & License related quires
Review and resolve customer issues related to account administration, contract entitlements, product registration, web-based support access, etc. by adhering to Ruckus Policy and Procedures
Liaise between IT and Customer on complicated Licensing issues
Liaise between Logistics and Customer on RMA cases
Generate clear and concise documentation in the form of case notes
Discuss with Leads on cases that require assistance from other cross-functional teams or other complicated issues
Educate customers regarding self-help / Articles availability on the Support portal
To ensure adherence to all case management rules which will help in the right and a quicker resolution and hence maintain a manageable backlog
Why CommScope and Ruckus
CommScope is pushing the boundaries of communications technology. For more than 40 years, we’ve been leaders in innovating 5G, private networks and Gigabit speeds everywhere – we’re always anticipating what’s next. Developments such as the Internet of Things, magnificent connectivity, Cloud and 5G introduce new requirements and demand creative thinking. With our unmatched expertise in copper, fiber, and wireless infrastructure, our global clients rely on us to outperform today and be ready for the needs of tomorrow.
Ruckus is a Business Unit within CommScope, passionate about delivering groundbreaking solutions to build a smarter, simpler, more connected world. At the heart of global connectivity are the engineers who write innovative software for our award-winning routing and switching products to bring the information quickly and effectively where needed. We are a pioneer in the wireless infrastructure market, enabling carriers and enterprises to stay ahead of the exploding demand for high-bandwidth applications and services Our Ruckus Smart Wi-Fi, LTE, and Switching technology redefines what’s possible in wireless network performance with flexibility, reliability, and affordability.
Commscope is an Equal Opportunity Employer.
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