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We got a new job details in Capillary Technologies & they are Hiring Candidates for Associate, Customer Success
Job Details
Company Name : Capillary Technologies
Company Location : Bengaluru, Karnataka
Job Position : Associate, Customer Success
Job Category : Jobs in Bengaluru
Job Description :
JOB DESCRIPTION
As Associate, Customer Success – You would be responsible for:
Working effectively both independently and as a member of a cross-functional team.
Program Solver and Proactive in identifying customer pain points.
Manage Mid level stakeholders for capillary clients.
Increase capillary product adoption and generate ROI from clients investment
Maintain a healthly NPS from direct stekholders
Effective and persuasive presentations (verbal and written) on the certain objective provided by the Client Consulting with the client & solving his business problems
Efficient in SQL or Databricks to quickly query the data to make informted decisions and to give insightful suggestions to the customers.
Create Quarterly review presentation / Steering committe meeting decks.
Design CRM programs & building customer-centric strategy
Coordinate with different teams (Incident Management, Execution team, Solutions, Tech team)
JOB REQUIREMENT
Required Skills:
Aptitude for problem-solving and quantitative skills, Comfortable in dealing with numbers and calculation
Knowledge of MS Office (Word, Excel & Powerpoint)
Knowledge of at least one database mining language (SAS/R/SQL/SPSS/Python etc) and experience of working with databases
Cross team collabration and management
Client Management
3-6 years of experience in working on Data Analytics projects
Ability to pull insights from Data Personal Attributes
Excellent Logical ability, Good written and interpersonal skills
Able to prioritize and execute tasks in a high-pressure environment, working in a team-oriented, collaborative environment
Self-motivated, Inquisitive and curious, Goal-oriented, detail-oriented, ambitious, and strong ability to follow through on commitments
Ability to define success for the customer.
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