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We got a new job details in osbIndia Private Ltd. & they are Hiring Candidates for Underwriting Telephony Support
Job Details
Company Name : osbIndia Private Ltd.
Company Location : Mahadevapura, Bengaluru, Karnataka
Job Position : Underwriting Telephony Support
Job Category : Jobs in Bengaluru
Job Description :
03/11/21
Experience
12m previous experience working in mortgage, undertaking a voice process is essential
Qualifications
PUC qualification is essential/Graduation in commerce stream is desirable
The key purpose of this role is to build rapport both over the phone and email with the customers and to deal with all the queries raised by customer in a professional manner. You’ll spend most of your time with customers undertaking reviews, building strong lasting relationships and helping them by offering simple, straight forward support.
You might have opportunity to travel to UK based on the business requirement.
Responsibilities
Handling incoming and outgoing telephone calls from both existing and prospective customers and dealing with all queries in a professional manner.
To demonstrate an all-round knowledge of the company’s products
Follow up to ensure that appropriate actions were taken on customers’ requests.
Refer unresolved customer grievances or special requests to designated departments for further investigation.
Contributes to team effort by accomplishing related results as needed.
To ensure the timely communication of information to colleagues and line management
Maintain the company’s compliance standards and own compliance training
Undertake any other duties, commensurate with grade and job title, requested by Line Manager or above.
To respond to all enquiries, whether received by telephone, in writing, by e-mail or made in person efficiently, professionally and within any specified timescales.
Coaching and training of new and existing employees, sharing of knowledge and tips with immediate colleagues.
To bring to the immediate attention of an appropriate line manager any problems or issues, such as a complaint, potential fraud, a health and safety issue, a breach of policies etc..
To ensure the timely communication of information to colleagues and line management
Qualification
SSLC qualification is essential
PUC qualification is essential
Graduation in commerce stream is desirable
Experience Details
12m previous experience working in mortgage, undertaking a voice process is essential
12m previous experience working within the financial services industry is desirable
Knowledge Requirements
Intermediate level skills in Microsoft Word and Excel are essential
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