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We got a new job details in Iron Mountain & they are Hiring Candidates for Junior Associate/Associate
Job Details
Company Name : Iron Mountain
Company Location : Bengaluru, Karnataka
Job Position : Junior Associate/Associate
Job Category : Jobs in Bengaluru
Job Description :
At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary, while helping them bridge the physical and digital world. Our people have the opportunity to bring their creativity to a workplace that thrives on change. Here, you will be part of a team that doesn’t just embrace what’s exceptional. It creates exceptional.
Job Summary:
Action customer requests related to various time sensitive activities like – Work order requests, web user set and maintenance, scheduled and adhoc reports, etc. Understand the customer’s request and ensure that it is actioned as per stipulated guidelines and within expected timelines. Ensure that all communication to the customer is in a professional and courteous language Address all the queries from the customer Endeavour to provide first contact resolution for all customer enquiries Participation in continuous improvement related activities is essential. The successful candidate will be detail oriented, internally and externally customer focused and have exceptional problem solving skills.
Roles & Responsibilities:
Research and analyze customer inquiries and provide accurate resolution within required SLA with total customer satisfaction
Create manual/web work orders accurately as per customer contract well within stipulated cutoffs. Accuracy will be the key for this activity as it impacts customer directly.
Create reports for customers as per customer requirement.
Scope of work will include all business lines i.e RM/DM/shred etc…
Work to enforce the company’s standardization objectives while ensuring that there is no revenue impact to the business. Assist with post-conversion cleanup, analysis, auditing and remediation projects as required.
Maintain operational and specific product line knowledge with the ability to translate and correlate this data to billing practices and requirements.
Basic skill sets needed
Functional Knowledge, Skills, and Competencies: (Define the knowledge and skills required to demonstrate proficiency/competency in the job.)
A successful candidate should possess the following:
Excellent problem resolution skills
Strong Microsoft Excel skills
Ability to think strategically, and act tactically
Strong analytical and organizational skills a must
Speed and accuracy of data input experience required – Excellent keyboarding skills
Responsiveness and sense of urgency
Develop and maintain an in-depth knowledge of relevant IM process and procedures
Excellent problem resolution skills
A reliable, loyal and trustworthy individual who demonstrates a high degree of integrity
Effective time & prioritization management
Highly motivated and Customer focused (internal and external)
High energy level with strong work ethic
Ability to think strategically, and act tactically
Should be able to scale upto high levels of performance very quickly.
Excellent written and verbal communication skills
Ability to effectively interact with varying position levels including senior management
Strong interpersonal and diplomacy skills, positive attitude and teamwork driven
Mandatory Requirements:
Any graduate who has 2-5 Yrs of Experience.
May be required to work during weekends/out of working hours
Will need to work in scheduled break dynamics.
Category: Customer Service (CS)
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE
Requisition: J0044209
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