Customer Support Executive Job opening in Marma Ayurveda, (Nagpur, Maharashtra)

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We got a new job details in Marma Ayurveda & they are Hiring Candidates for Customer Support Executive

Job Details
Company Name :
Marma Ayurveda
Company Location :
Nagpur, Maharashtra
Job Position :
Customer Support Executive
Job Category : jobs in nagpur

Job Description :
Job Description
SkillsMarketingEmailCommunication skillsComputer SkillsE-commerce customer care

Manage inbound customer phone calls, emails and/or other mediums. Identify and assess customer’s needs through these communications – and then respond / assist in resolution through a WORKFLOW process environment. Handle the customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution – FOLLOW Through TILL CLOSURE of the issue. Over a period of time – BUILD TRUST with customers.

Answers inquiries by clarifying desired information; researching, locating, and providing information.
Determines requirements by working with customers.

Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
Fulfils requests by clarifying desired information; completing transactions; forwarding requests.

Handling Social Media channels and able to reply customer Quires.
Follow guidelines, procedures and policies in every communication with customers. Always provide accurate information and use the right methods and tools. Take the extra mile to engage with customers through interaction and help in customer satisfaction.
Make OUTBOUND calls to customers – on CRITICAL ALERTS for patients
Assist the Field team with Tech support Related issues – Level 1
Make Payment related calls wherever required.

Qualifications and Skills Graduate from any stream. E-commerce background with experience Excellent writing communication required. English speaking candidates only allowed. Basic Telephone Etiquettes MS Office.Excel Basic System Navigation Skills Customer Focus and Being Attentive Basic Tech Support Skill Trouble shooting Good reasoning and analytical skills Active listening skills Ability to comprehend the customer requirement well
Job Duties:

Answer incoming customer inquiries
Engage with clients in a friendly and professional manner while actively listening to their concerns
Job Type: Full-timeSalary: INR12,000.00 – INR18,000.00 per monthBenefits:

Cell phone reimbursement
Schedule:

Morning shift
COVID-19 considerations:
yesEducation:

Bachelor’s (Preferred)
Experience:

total work: 2 years (Preferred)
Customer service: 3 years (Preferred)
Language:

Hindi (Preferred)
English (Preferred)

Job Detail

Job Id

JD2092416

Industry

Not mentioned

Total Positions

1

Job Type:

Full Time

Salary:

Not mentioned

Employment Status

Permanent

Job Location

Nagpur, Maharashtra, India

Education

Not mentioned

Experience

Year

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