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We got a new job details in Ninjacart & they are Hiring Candidates for Process Trainer
Job Details
Company Name : Ninjacart
Company Location : Bengaluru, Karnataka
Job Position : Process Trainer
Job Category : Jobs in Bengaluru
Job Description :
About Ninjacart
Ninjacart is India’s leading agri-platform, which leverages technology and data to organize the agri commerce ecosystem. Over the last 6 years, our made-for-India technology and India-centric solutions have disrupted the way fruits and vegetables move from farms to consumers’ plates. We empower farmers and other players in the ecosystem in ways never done before.
Ninjacart aims to be the digital network for global agri commerce that solves structural problems such as information asymmetry, payment hassles, distribution inefficiency, and discovering new buyers and sellers with tech-first solutions.
Ninjacart has raised over $350mn from Walmart Group, Tiger Global, Accel US, Accel India, Syngenta, and others. We are one of the top 25 startups to work for, according to LinkedIn.
We are a highly motivated, results driven community, who focus on proactive approaches to problem solving. We cherish entrepreneurial spirit and provide significant operating autonomy to all. There are ample opportunities and challenges to be solved at scale and in real-time.
Job location: Bangalore, KA, IN
About Team
People are what matter most at Ninjacart. We represent the voice of Ninjacart customers as part of the customer experience team. To ensure consistent performance across the customer journey, the team collaborates with all functions (Supply Chain, Category, Product, Technology, Marketing, Finance, Operations, and so on). We want to double down and amp up our customers’ successes, so we’re looking for a process trainer who will report to the Manager of Customer Experience to help us to achieve our goal of providing an exceptional experience across our customer’s end-to-end journey.
Responsibilities:
The primary responsibility in this role is to train the customer service executives on process and product, as well as to keep them up to date on the changes and help them in the skill development by coaching them
Prepare training materials
Organizing a training curriculum
Training a new customer service representatives and assisting experienced employees in improving their performance
Conducting refresher sessions based on the performance of executives who fall short of expectations
Maintain any process updates, process documents and train the teams on any changes as the point of contact
Coaching executives on how to achieve customer satisfaction
Identifying skills gaps and training executives to fill the skill gaps
Carry out mock calls and certifications
Conduct tests
Traveling to the vendor centre to conduct trainings
Other training tasks & requirements
Adherence to the ID management process
Gather training results and documentation to present to the leadership team on a weekly/monthly basis
Should participate in the call listening sessions with teams and provide the feedback to customer service representatives
Provide recommendations for improvements on the process
Actively participate in any additional projects(or)assignments assigned by the company
Effective collaboration with stakeholders.
Requirements:
Any graduation is preferable
3+ years of experience as a process trainer
Good presentation skills are required
Good written and oral communication skills
Strong problem-solving and analytical abilities
Adaptability abilities
Strong desire to learn
Proficient in Ms Office.
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